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Essex and Suffolk Water: H2Eco Phase II Evaluation (2009)

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This report evaluates the project H2eco by Essex & Suffolk Water. It is the second in this series of water efficiency studies focusing on the installation of water-saving devices within domestic properties of Chelmsford, central Essex. Following an initial mailing of 7238 customers, audits were carried out for 1439 properties. The follow-up questionnaires found that more than 97% of respondents were happy with the amount of information provided in the workbook. Among the products, the miracle tap and children’s pack were considered to be most successful.


In 2008, Mouchel Group Plc was contracted by Essex & Suffolk Water to carry out the second phase of the H2eco project, which formed part of thecompany’s water efficiency programme. In an initial mailing in May 2008, 7238customers living in Broomfield, Writtle and the west of Chelmsford, Essex were invited to take part in the project, of whom 1514 returned their applications. Audits were subsequently carried out at 1439 properties between June and September 2008.

In order to gather feedback on the project, questionnaires were sent to all participants in April 2009. These questionnaires aimed to assess customers’opinions on the specific products and services received, as well as on theproject as a whole and its effects on customers’ awareness of waterefficiency.

In addition, a non-participants’ questionnaire was sent to 1000 random customers who had not responded to the initial mailing. This was in an effort to find out the main reasons why customers had chosen not to take part and to ascertain what could be done to increase participation in future phases of the project.

2. Aims and Objectives

Participants’ Questionnaire

  • –  Evaluate customers’ opinions on the products and services that theyreceived as part of the project
  • –  Gather feedback on the workbook, and find out whether it was successful in encouraging customers to take part in the project
  • –  Assess how customers’ water consumption has changed since takingpart in the project
  • –  Allow customers the opportunity to provide suggestions for improvements to the projectNon-participants’ Questionnaire
  • –  Identify the most common reasons why customers chose not to take part in the project
  • –  Identify possible steps to increase participation in future projects