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Customer Experiences of Home Retrofit Products (2013)

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This meta-analysis carried out by Waterwise investigates customer perceptions of professionally or self-installed water-efficient retrofit products in private homes. For the purpose of the study, 20 water efficiency projects with customer information available were selected. The main methods used in this study were a literature review and postal, telephone or online surveys. Water-efficient toilets, showers, taps, and garden devices were evaluated for performance aspects including product satisfaction, removal rates, aesthetics, and usability.