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Assessing water efficiency services offered by water retailers (2018)

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Water efficiency services represent a key benefit from the introduction of retail competition to 1.2 million businesses, charities and public sector organisations in England from April 2017. This research was undertaken from the customer perspective to identify what level of water efficiency services are being offered by new retail water companies.It was undertaken between 13 and 21 November 2017.

Although there have been improvements in websites and communications since the research was undertaken we are publishing this report as the basis for further work developing a Water Efficiency League table and Waterwise Retail Water Efficiency Forum.